Privacy Policy

This Privacy Policy explains how Dr Samir Ghoraba and SG Group use the “Personally Identifiable Information” (PII) of visitors to samirghoraba.com. PII is information that can be used, alone or together with other information, to identify, contact or locate an individual. Please read this Policy carefully to understand how we collect, use, protect and otherwise handle your PII through our website.

What personal information do we collect from the people that visit our website?

When requesting a consultation or contacting us through our website, you may be asked to enter your name, email address, phone number, date of birth, country, preferred contact method, area of interest, how you heard about us, and any concerns you wish to share, or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form on our website, contact us by phone, email or WhatsApp, or otherwise enter information on our site.

How do we use your information?

We may use the information we collect from you when you submit an enquiry, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

• To follow up with you after correspondence (email, phone or WhatsApp enquiries)
• To arrange and confirm consultation appointments
• To respond to your questions about our procedures and services

Any medical information you choose to share is treated as strictly confidential and is used only for the purpose of your care.

How do we protect your information?

Our website is protected by an SSL certificate, so information you submit through our forms is encrypted as it travels to us. We also keep the site and its software updated and monitored for security threats.

We do not ask for credit card numbers through our website.

Your personal information is kept behind secured networks and is accessible only by a limited number of people who have special access rights to such systems and are required to keep the information confidential.

Do we use ‘cookies’?

Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow it). They enable the site to recognise your browser and remember certain information. We use cookies to understand and save your preferences for future visits, and to compile aggregate data about site traffic and interactions so that we can offer better site experiences and tools in the future. We may use trusted third-party services, such as Google, that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies: the website will still work, but some features, such as remembering your preferences, may not.

Third-party disclosure

We do not sell, trade or otherwise transfer your Personally Identifiable Information to outside parties, except to trusted third parties who assist us in operating our website, conducting our practice or serving you, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our own or others’ rights, property or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Third-party links

Our website may link to other websites and platforms, such as Instagram, TikTok, YouTube and WhatsApp. Each of these has its own privacy policy, and we are not responsible for their content or how they handle your information. If you have concerns about any linked site, please let us know.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users: https://support.google.com/adspolicy/answer/6008942

Our website uses Google Tag Manager. We may use Google Analytics and Google Ads to understand site traffic and measure our advertising. Users can set preferences for how Google advertises to them using the Google Ad Settings page, or opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

California Online Privacy Protection Act

The California Online Privacy Protection Act (CalOPPA) requires commercial websites that collect personal information from California residents to post a privacy policy. Because we welcome international patients, we follow its requirements for any visitors from California. In line with CalOPPA, we agree to the following:

• Visitors can browse our website anonymously.
• A link to this Privacy Policy appears on our home page and in the footer of every page.
• The link includes the words “Privacy Policy” and is easy to find.
• You will be notified of any changes to this Policy on this page.
• You can change your personal information by emailing us at samirghoraba@sggroupglobal.com.

How does our site handle Do Not Track signals?

There is currently no agreed standard for responding to browser “Do Not Track” signals. Instead, we place analytics and advertising cookies only with your consent, so you remain in control of tracking on our website.

Does our site allow third-party behavioral tracking?

Only with your consent. Third-party advertising and analytics tools, such as those from Google, may collect information about your visits only if you accept non-essential cookies.

COPPA (Children’s Online Privacy Protection Act)

The Children’s Online Privacy Protection Act (COPPA) is a US law that gives parents control over the collection of personal information from children under 13. Our website and services are intended for adults, and we do not knowingly collect personal information from anyone under 18.

Fair Information Practices

The Fair Information Practices Principles underpin privacy laws around the world, including the UK GDPR, the UAE Personal Data Protection Law and Egypt’s Personal Data Protection Law. In line with these principles:

• If a data breach occurs, we will notify you by email within 7 business days, and notify the relevant authorities as required by law.
• You have the right to access, correct or delete the personal information we hold about you, to withdraw your consent, and to complain to a data protection authority. Medical records that we are legally required to keep cannot be deleted before the end of the required period.
• You have the right to legal remedies against anyone who processes your data unlawfully.

CAN-SPAM Act

The CAN-SPAM Act is a US law that sets rules for commercial email. Similar rules apply in the UK, UAE and Egypt. We collect your email address in order to:

• respond to enquiries and questions;
• send information and updates about your consultation or treatment; and
• with your consent, send you news and offers from our practice.

To comply with these laws, we agree to:

• never use false or misleading subject lines or email addresses;
• clearly identify marketing messages as such;
• include our contact details in every marketing email;
• include a clear way to unsubscribe in every marketing email; and
• honour unsubscribe requests promptly.

If at any time you would like to unsubscribe from receiving future emails, email us at samirghoraba@sggroupglobal.com or use the unsubscribe link at the bottom of any email, and we will remove you from all marketing correspondence.

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

Dr Samir Ghoraba — Facial Plastic Surgery

• Dubai: 128 Jumeirah Road, Jumeirah 1, Dubai, United Arab Emirates — +971 54 364 3667
• Cairo: Al Sadat Axis, New Cairo, Egypt — +20 155 310 2121
• London: consultations by appointment — +971 54 555 4841
• Email: samirghoraba@sggroupglobal.com